• The Solutions for your business needs

    • Call Center Outsource Services
    • Call Center Setup and Solutions
    • Call Center Recording Solutions
    • Call Center Reporting Solutions
    • Predictive Dialing Solutions
  • The Solutions for your IT needs

    • Network Solutions
    • ERP Solutions
    • CRM Solutions
    • Software Development
    • Web development
  • The Solutions for your Career needs

    • Call Center Setup Training
    • IT Infrastructure Training
    • Enterprise Business Applications
    • Desktop Applications Training
    • Cyber Security Training 
  • OutSource Network Solution

    OutSource Network Solution is a leader in providing offshore call center outsourcing services to collection industry. It includes outbound and inbound call center services, which helps American based Collection Agencies in improving their bottom line by reducing their operating cost tremendously.

  • OutSource Network Solution’s

    OutSource Network Solution’s operational expertise, resources, technical know-how and vast experience in consumer debt collection field enables them to help collection agencies to expand their business by concentrating on their customer, sales and marketing.

  • OutSource Network Solution

    OutSource Network Solution is a fast growing company providing high quality-value added outbound and inbound call center services which help Clients to better utilize their time, money & resources, resulting in improved bottom-line.

  • OutSource Network Solution

    OutSource Network Solution has specialization in consumer debt collection including retail, commercial, medical and others. Our focus is strictly to be an extension of American based collection agencies. We do not engage in any other customer services besides debt collection.

Over View

OutSource Network Solutions is an American based Offshore call Center with its headquarters in Warren, Michigan, USA. We specialize in telemarketing, customer services and consumer debt collection including retail, commercial, medical and others. From the very beginning ONS’s goal has been to offer a trained staff to American Collection Agencies at very reasonable rates. Reasonable rates, yes! But not at the expense of quality. Keeping quality in mind, we designed a detailed training program for all aspects of our services. Our staff goes through an extensive accent and diction training, including awareness to cultural issues. At ONS, we firmly believe that service delivery is the only way to succeed in a business. Our staff realizes that Customer is the most important part of every business. Besides technically qualified, we have people who are friendly, courteous and intelligent. We started our operation in March 2004 at a very small location by renting the complete infrastructure from an existing call center. With the encouragement of our initial success, we decided to work on a facility of our own, fully equipped with state of the art technology and equipment. In middle of 2005, we moved to our new and permanent location capable of housing 100 seats at the same time.

About Us

About Us

We are into the business of Call Center Industry since 2004 and have been dealing with International and Domestic Clients since then. Our office is located in the building of Pakistan Software Export Board (PSEB) and we are registered Call Center.
At Outsource, we firmly believe that service delivery is the only way to succeed in a business. Our staff realizes that Customer is the most important part of every business. Besides technically qualified, we have people who are friendly, courteous and intelligent. To build strong relations and strategic partnership with our clients by offering quality staff, excellent service and superior resources.
OutSource Network Solutions is a leader in providing offshore call center outsourcing and IT services to all industries. It includes outbound and inbound call center services, which helps every business in improving their bottom line by reducing their operating cost tremendously.
OutSource Network Solutions operational expertise, resources, technical know-how and vast experience in call center and IT services enables to expand your business by concentrating on their customer, sales and marketing.
OutSource Network Solutions is a fast growing company providing high quality-value added outbound and inbound call center services which help Clients to better utilize their time, money & resources, resulting in improved bottom-line.
OutSource Network Solutions has specialization in telemarketing, customer services and consumer debt collection including retail, commercial, medical and others. Our focus is strictly to be an extension of American based collection agencies.

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To be a leading Call center providing high quality, cost effective services to all Industries. To provide trained staff to every business at a very reasonable cost.

To specialize and to focus only on consumer business requirements.

To keep building our skills to make sure that each and every member of our staff is fully aware of the rules and regulations that govern the every industry throughout all over the world.

To become an extension of our client’s office by working hand in hand with our client, by involving Domestic and International clients in the selection and management of their employees.

To build strong relations and strategic partnership with our clients by offering quality staff, excellent service and superior resources.

Become an asset to our customers’ business.

Keep customers by providing quality service.

Keep our commitments at any cost.

To evaluate our performance on a regular basis.

Encourage work environment that encourages innovation and growth.

To build an organization that value human resources who have a sense of professionalism and integrity.

Why OutSource

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Industry Background

Out-Sourcing for staffing needs is not just an option in today’s competitive environment. It is a survival issue. High operating costs and the shortage of trained personnel here at home are the factors driving businesses to look and think internationally. There is not a single big business that is not out-sourcing one way or another. Outsourcing grew out of shortage of trained personnel faced by US Businesses during the 80’s and 90’s. To meet the shortage, the businesses started importing trained personnel from overseas. Importing the work force helped alleviate the problem. However, businesses soon realized that exporting the work in place of importing the personnel might be much better and preferable. This option resulted in added benefits of:

Reduced Cost

No human resource issues

No immigration issues

No cultural issues

Large pool of trained work force available as and when needed

Almost all of the Fortune 500 companies either are currently outsourcing or have efforts underway to outsource some aspect of their business support services. The top 400 growth companies declare they currently outsource several business functions. 70% of executives surveyed say, they outsource more than they did five years ago. 97% percent feel they will outsource even more in future. Industry estimates that telephone-marketing operating cost is expected to increase at compound annual growth rate of 8%. Worldwide revenue for outsourcing will continue to grow at 20% to 25% in foreseeable future.

Outsourcing is now the “preferred option” at many of today’s leading technology companies - from industry powerhouse Microsoft to fast growing upstarts like outer curve Technologies and Vertical Networks.

Basically the outsource partner becomes an extension of your office. The outsourcing partner assumes responsibility for day-to-day operations and thus relieves the client from HR issues. The outsourcing would result in:

Quality Workforce.

College graduates versus high school graduates.

High level of work ethics.

Willingness to work all hours.

No shortage of workforce.

Faster turn around time

Nighttime hours will no longer be wasted.

No HR issues to deal with.

User only pays for productive hours.

No investment in infrastructure to set up call center.

Foreign worker may not have well enough English language communication skills? More a myth than a fact! Large pool of workforce available educated and trained in English Language. Comparatively less of a problem as compared to Southern vs. Eastern vs. Western vs. Mid West accents right here at home.

Comprehensive training.

Accent and diction training.

Extensive training to overcome cultural issues.

Client involvement.

Client to communicate and judge the offshore staff to evaluate their command of the language.

Clients input in employees’ selection process.

Companies opting not to outsource will have a much higher operating cost as compared to business outsourcing. Companies, which anticipate and react quickly to the changing business environment often, come out on “Top”! Due to higher operating cost non-participating companies will not be able to maintain competitive edge and their survival will be in jeopardy. Companies resistant to change will become extinct!

Why Us

Why Us

Our focus to provide services in consumer debt collection field differentiates us with other call centers that provide whole range of other services. We bring with us over thirty years of experience in operating a collection agency. Our background in collection industry gives us an edge over our competition. We know the industry. We think and work like a collection agency.We are a fast growing company, which offers specialization in consumer debt collection and provide cost effective solution. Our team of trained professionals understands the importance of customer satisfaction. We believe in! a company grows by customer satisfaction. We offer:

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Before we became operational, we took a team of experts from our US Partner (MSG) to train our staff in consumer debt collection’s regulatory practices. Since our inception we have placed great emphasis on the quality of our staff. Each and every collector goes through an extensive training session after he/she is hired and before contacting debtors. The training is an ongoing process being monitored and conducted by an American based team of professionals with extensive experience in collection industry.

By using our services, our American Based Collection Agencies not only gain access to educated, trained and dedicated staff they also benefit from tremendous cost savings. We guarantee the reduction of American based client’s operating cost by as much as 60-70%, resulting in a much more profitable bottom line. The reduced operating cost enables our client to attract new business by accepting reduced commissions and still keeping a healthy margin for themselves.

We provide an educated work force, able and willing to work any and all hours including evenings and weekends at no extra charge to the clients. We hire people with a university degree, who are fluent and articulate in English, computer literate and disciplined and professional in their working habits.

By leasing our staff the client does not have to deal with employee management issues, enabling them to concentrate on sales and marketing.

Each employee goes through an extensive accent and diction training. We have developed an extensive program to improve communication skills and to overcome cultural issues.

OUTSOURCE NETWORK & Client Working Together

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OUTSOURCE NETWORK & Client Working Together

To achieve maximum results, we strive to work with our clients in each and every aspect of the business. We ask and expect client to be involved with our staff. We expect and want our client to monitor our progress. In short! our Staff and office work as an extension or branch office of the USA Client. Instead of employees sitting in the next room they are sitting at your desk and you can monitor them through computers. American Business has access to the staff working overseas on real time basis.

The process work in following phases.

Before Our Client decides to use our services we ask our client to get in touch with our Offshore Staff, and talk to them on any subject to get an idea about their communication skills. Once satisfied then go to the next step.

We offer 250 hours free service with absolutely no obligation at client’s part. After the test service if client is not satisfied, client may walk away with no obligation whatsoever. Satisfied with the test result then go to the next step.

Simple agreement to use our services with no long-term obligation. Either party is free to walk away with two-week notice. We believe in retaining client by providing quality service and not by binding contracts.

After we have assigned the necessary team of professionals to work with client’s portfolio of debts, each and every member of the team is trained on the debts they are going to collect. The Client will be very much involved in the training. As a matter of fact client will be the one training our staff.

After Client has assigned debtors information; our offshore center would access that record by logging into the client’s system. Pretty much the same manner, as Client’s American based staff would be accessing. The collectors would update the client’s records, as the system would require them to do so, making it accessible to American Client on a real time basis. The incoming calls can be handled in two ways:

A new toll-free number situated at Offshore Call Center or Client existing toll-free number.

All payments including auto payments would go to the client directly. We do not receive any payment directly from debtors. We just facilitate the process of collection.

In case of any complaint against any collector an immediate action will be taken. After client brings the complaint to our attention, the collectors would be immediately removed from active collection duties till complaint is resolved.

Support Infrastructure

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Helpdesk of experienced support team and established process.

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At ONS We believe in quality, dedication, fairness and diligence at all levels

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Monitoring of all equipments and equipment failure.

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Outsource Network Solutions assures the protection of confidential information through the design and operation of its systems and communications links. Constant review and monitoring of resources.

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Built in report system to monitor the collector’s progress.

Security and Confidentiality

Security and Confidentiality

We do understand the seriousness and need of ensuring the security, privacy and confidentiality of their client’s information, and thus they are committed to the security of client’s data. The Client’s data and information is protected by firewalls which control network connectivity and are sophisticated enough to ensure the integrity of the system. The connectivity process does not expose the client’s data at a greater degree of risk as compared to when client’s American based staff accesses the system.

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Cameras on each floor including server room

Recording on hard disk

Remote viewing possible

Round the clock security guards

Firewall

Firewall Security for Network Infrastructure

WiFi Protected Access (WPA)

Physical Security

Paper Free Network

Clients to have their own local area network secured by either separate physical network or through separate V-Lan to ensure complete data security.

Antivirus protection at each virus entry-point.

Updating program and virus pattern files to protect from virus.

Disable floppy drives access on all workstations

Check and clean all floppies before using.

Perform virus-cleaning exercise on a regular basis.

Back-up and offsite storage.

ONS assures the protection of confidential information through the design and operation of its systems and communications links.

Call Center Solutions

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Call Center Solutions

Outsource Asterisk Server is a bundled high End server with the relevant software to run a call center. This server will house Asterisk, the open source PBX integrated with Predictive Dialer, the open source call center. ONS will configure every seat of the call center. All the software running in this are web based and can be accessed remotely. Therefore, agents can log on to the server remotely from any site via VPN.

Key Features Of Call Center

• Manage your incoming and outgoing calls

• Use intelligent and smart call queuing

• Industry’s best Soft Phone for hands-free telephone handling

• Online monitoring and supervision

• Support all types of telephone networks

• Make use of IP call traffic handling

Customer Services and Support Call Center

Contact Center solves today’s call center puzzle which is integrated platform with a wide array of call handling and contact management solutions. It offers all the tools and combines the power of telecommunications with corporate database systems to deliver powerful call control capabilities to enterprises, whether they are customer support call centers, a 24-hour Help Line, help desks within a corporation, or businesses seeking to differentiate through enhanced customer service.

Controls and Capabilities

1.Handling of call traffic coming from a wide range of networks

2.Call processing tools and applications

3.Call center monitoring and supervision

4.Quality assurance server

5.System Management Tools

6.Linking of telephone calls with corporate Databases and Applications

7.Complete call and activity tracking and documentation.

Reaching Your Contact Person

Contact Center Server is a distributed, client-server call handling solution for call centers conducting outbound calling through live agents. The solution provides a high degree of flexibility, control and manageability to the call center manager and it makes the job of the outbound agent easier and simpler, making the agent more efficient and productive. It gives the agents a powerful way of processing outbound call jobs with complete monitoring, recording and documentation.

a. Easy-to-manage and monitor Outbound dialing system

b. Supports multiple types of Outbound calls

c. Agents can be assigned into Groups

d. Automatically selects the next Outbound call from the dial queue

e. Server automatically dials the number and connects the person.

A powerful solution to manage customer contacts, complaints and reported incidents. Multi-stage issue tracking and management, i.e. front desk, back office, quality assurance function, Email integration Complete MIS reports showing status at each stage, pending/ complete issues, performance at each stage, aging Integrates with all industry standard .

Voice mail is an organized system of managing incoming messages for individuals or entire departments. It speeds up the slow process of retrieving messages from a receptionist. Today, technology has advanced to ensure you receive your voice mail notifications quickly and can retrieve them easily. Apps Communications provides voice mail systems that efficiently balance the communication requirements between your employees and customers. The voice mail system offers a number of ways to not only leave a message, but also retrieve your messages. .

Conferencing is a way to conduct business discussions between three or more callers over the telephone. Each caller dials the given telephone number at the agreed time from anywhere in the world to reach the ‘'conference room’'. Tele-Conferencing offers many benefits including faster access, more focused meetings that can be instantly arranged, and reduction in costs associated with inviting staff from other locations to attend meetings. It also helps a business in frequently conducting group communication with partners, principals and investors, whenever required.

Call transferring option that allows the caller to be redirected from one place to another. Those misrouted phone calls no longer have to be passed around to receptionists, or asked to call back to the correct number.Your callers can now be transferred to the appropriate employee without delays or aggravation to your client. Call transferring plays an important role within the workplace. Many times calls have to be transferred within the work environment itself. It’s not always a matter of someone not being present at his or her desk.

They may be dealing with a pressing matter on the phone, when an important client calls the office. Rather than putting them into a voicemail, their assistant has the option of using the call transferring feature to direct them to another person anywhere.

The demand for call recording has increased dramatically in recent years, as businesses face the competitive challenge of improving customer service, optimizing the workforce, improving business processes, and complying with new legal requirements.

Because it is software based, VoIP recording can be less expensive than digital recording solutions, since it requires no phone line taps or third-party telephony cards and fewer servers. No complex installation is necessary as recording requires only a server to run the software and a data switch for port mirroring (a method of monitoring network traffic).

Outbound calling refers to phone calls made by a company to a specified list of contacts. The outbound dialing solution gives contact center managers the tools to proactively contact customers in order to improve customer satisfaction. The solution allows seamless delivery of automatically dialed calls to any person to maximize resources and productivity.

With the outbound dialing solution, contact center managers just need to select specific criteria such as name, area code, profile, and past purchases; calling lists are generated from the organization’s customer database. The solution allows for the simultaneous execution of multiple locations and the creation of multiple calling lists for the same location as desired. The solution is tightly integrated to the overall contact center infrastructure solution; therefore, calling lists and outbound campaigns are dynamically updated, as is the centralized contact center database.

You can't assume that callers will know which extension to enter to reach the right agent. Contact Center removes the guesswork from inbound calling with comprehensive call routing capabilities. Its interactive voice response (IVR) collects caller information, such as account number or department requested, and quickly identifies the nature of each incoming call. Meanwhile, the automatic call distribution (ACD) feature automatically routes the call to the appropriate agent based on the caller's needs. With a touch-tone telephone, callers can intuitively navigate to the person most capable of resolving their problems. They can even complete tasks on their own, such as finding your office locations and business hours. You improve

first call resolution, shorten average call times, increase customer satisfaction, and cut operational costs.

Contact Center is providing different reports & Graph to allow the person to analyze quickly and easily the traffic on their server. All the graphic & reports are based over the CDR database. Telephone exchanges generate so called Call Detail Records (CDRs) which contain detailed information about calls originating from, terminating at or passing through the exchange.



• A turnkey solution for monitoring and tracking of all phone call traffic over the PABX.

• Maintains a record of all calls made or received through the PABX system.

• Supports area code and time-based calls.

• Comprehensive reporting module with over multiple built-in reports for incoming and outgoing call activity.

• Options for multi-user secured environment.

• - CDR REPORT (MONTHLY or DAILY)

• - MONTHLY TRAFFIC

• - DAILY LOAD

• - COMPARE CALL LOAD WITH PREVIOUS DAYS

• - MANY CRITERIAS TO DEFINE THE REPORT

• - EXPORT CDR REPORT TO CSV

• - SUPPORT MYSQL

Predictive Dialing System is a set of programs that are designed to interact with the Asterisk Open Source

PBX Phone system to act as a complete inbound/outbound call center suite.

• Inbound, Outbound and Blended call handling

• Outbound agent controlled, broadcast and predictive dialing

• Web based agent and administrative interfaces

• Ability to have agents operate remotely

• Integrated call recording

• Three Way calling within the agent application

• Scheduled Callbacks: Agent Only and Anyone

• Scalable to hundreds of seats

• Ability to use standard Telco lines and VOIP trunks.

IT Solutions and Services

Data Processing

We deliver high level of accuracy, delivery on time, complete confidentiality and cost effective Data Entry services. Our experienced teams of professional data entry operators are dedicated to provide complete and accurate data entry work to our worldwide customers at the turn-around-time. We can manage all your data entry requirements and can even advise you on how to keep costs low with less harass and 99.9% accuracy.

Web Development

One of our more recent services, web design and development is fast becoming a major department. We pride ourselves in doing customized, original design representing a company's vision and mission. We use no templates. Each website is a result of elaborate discussions with the client, the old-fashioned pencil sketches, and original creative thinking. Web sites are conceptualized, designed, coded and tested extensively.

IT Solution

We deliver total IT solution that focuses solely on businesses unique computing, networking and application needs. Serving different organizations across every major industry, the company helps it's clients achieve their business leadership objectives by lowering the cost and maximizing the performance of their information technology systems.

Data Processing

We deliver high level of accuracy, delivery on time, complete confidentiality and cost effective Data Entry services. Our experienced teams of professional data entry operators are dedicated to provide complete and accurate data entry work to our worldwide customers at the turn-around-time. We can manage all your data entry requirements and can even advise you on how to keep costs low with less harass and 99.9% accuracy.

Web Development

One of our more recent services, web design and development is fast becoming a major department. We pride ourselves in doing customized, original design representing a company's vision and mission. We use no templates. Each website is a result of elaborate discussions with the client, the old-fashioned pencil sketches, and original creative thinking. Web sites are conceptualized, designed, coded and tested extensively.

IT Solution

We deliver total IT solution that focuses solely on businesses unique computing, networking and application needs. Serving different organizations across every major industry, the company helps it's clients achieve their business leadership objectives by lowering the cost and maximizing the performance of their information technology systems.

CRM Integration

Outsource will integrate an open source based CRM with Predictive Dialer. ONS CRM is a very renowned CRM software and is completely open source. This software does complete lead, contacts and accounts management with projected sales pipeline. This software can also generate customized reports on a daily, weekly or monthly basis.

The manager interface is also web based and offers the ability to view many real time and summary reports as well as many detailed campaign and agent options and settings. Predictive Dialer can function as an ACD for inbound calls or for Closer calls coming from outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone.

Web Development

One of our more recent services, web design and development is fast becoming a major department. We pride ourselves in doing customized, original design representing a company's vision and mission. We use no templates. Each website is a result of elaborate discussions with the client, the old-fashioned pencil sketches, and original creative thinking. Web sites are conceptualized, designed, coded and tested extensively.

IP Phone Integration

Any SIP and IAX based phone integrates to Asterisk. ONS would provide a list of choices for IP Phones. The manager interface is also web based and offers the ability to view many real time and summary reports as well as many detailed campaign and agent options and settings. Predictive Dialer can function as an ACD for inbound calls or for Closer calls coming from outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone.

Predictive Dialing System

Predictive Dialing is a set of programs that are designed to interact with the Asterisk Open Source PBX Phone system to act as a complete inbound/outbound call center suite. The agent interface is an interactive set of web pages that work through a web browser to give real time information and functionality with nothing more than an internet browser on the client computer.

The manager interface is also web based and offers the ability to view many real time and summary reports as well as many detailed campaign and agent options and settings. Predictive Dialer can function as an ACD for inbound calls or for Closer calls coming from outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone.

IPSEC and VPN Technology

The manager interface is also web based and offers the ability to view many real time and summary reports as well as many detailed campaign and agent options and settings. Predictive Dialer can function as an ACD for inbound calls or for Closer calls coming from outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone.

ONS would provide a list of choices for VPN connectivity. VPN that uses the IPSec protocol, which provides network access to remote clients through a secure tunnel connection over an intermediate public network such as the Internet. IPSec is a Protocol for securing Internet Protocol (IP) communications by encrypting and authenticating all IP packets at the network layer. PPTP technology extends the Point to Point Protocol (PPP) standard for traditional dial-up networking. PPTP operates at Layer 2 of the OSI model. As a network protocol, PPTP is best suited for the remote access applications of VPNs, but it also supports LAN internetworking.

Call Center Reporting Solutions

The manager interface is also web based and offers the ability to view many real time and summary reports as well as many detailed campaign and agent options and settings. Predictive Dialer can function as an ACD for inbound calls or for Closer calls coming from outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone.

ONS provides customized software for tracking performance of agents, skill groups, and even the entire call center can be a difficult and time consuming process. Many call center managers struggle to understand whether the changes they make and the resources they add to their call centers really improve service levels and call quality or simply raise the cost of doing business.

ERP Solutions

ERP is a complete business suite, that means its not just ERP but a lot more than an ERP, it has all modules that any (Oracle EBS, SAP, MS Dynamics) ERP generally have like complete supply chain (sales, purchase, inventory, GL, etc.), HR, Payroll, Manufacturing, but it has many (4,000+) modules out of the box which are generally not available in famous ERPs and covers each and every corner of any business, like CRM, Project Management, website, email integration, timesheet, attendance, POS, FONSms, Discussion groups, document management, email marketing, eCommerce etc.

Bottom line is that having Odoo in your company means you need either no other software system or you will need very few other software systems to work along with Odoo.

Network Deployment

Focuses on building, sustaining, and managing technical infrastructure for Data Communication, IP Telephony, IP Based Security and Surveillance systems.

Technology Trainings

IT Infrastructure Training

 

Focuses on building, sustaining, and managing technical infrastructure for Data Communication, IP Telephony, IP Based Security and Surveillance systems.

Enterprise Business Applications

Training involves software applications that manage organizations' processes, such as ERP, CRM, call center management, automated billing systems, etc.

Desktop Applications Training 

Focuses on how to use programs and applications for desktop users.

Certification Training

 

Includes certifications, compliance, exam preparation, or boot camp style training programs.

Cyber Security Training 

Involves courses and training programs centred on IT network and system security.

Call Center Setup Training:

OutSource (ONS) provides Outsourcing Services through the years have helped to set up and start their own call centers from ground up. Everything from picking the best location, setting up the IT infrastructure, choosing the technologies to use, laying down the cables for the network and choosing the most cost effective partners and providers for software and voip needs.

Contact Us

We will get back to you as soon as possible

U.S.A:

32139 Heavenly CT

Warren, MI 48092

Tel: 1-586-883-9960
Cell: 1-586-871-3009

Fax: 1-586-883-9969

Pakistan:

Suite# 310 3rd Floor

Tariq Road, Karachi

Tel: +92-21-34327320-21

E-mail

Support: info@outsourcens.com